Welcome to the web site of CrowdCover Inc., a Delaware corporation ("CrowdCover," "CrowdCover Services," "we," "us," or "our"). CrowdCover owns and operates certain web sites, including http://www.crowdcover.app, and we offer various marketing and promotional services, including community web sites affiliated with Brands, as well as mobile applications and other features ("Services").
Information We Collect
We gather personal and other types of data from you when you interact with our Services, including when you use our applications, visit our websites, sign up for our webcasts or other events, express an interest in our products and Services, participate in activities on the Services, or otherwise when you contact us. The type of information we collect is described in more detail below:
Account and Inquiries: If you are a brand, prospective customer, or influencer, we collect your Personal Data when you visit our websites, sign up for a webcast, event, or request information about our services. This includes your first and last name, job title, company name, email address, mailing address, payment and billing information, phone number, country location, and potentially your social media data & usage, personal preferences data unique to the company, and on-site usage & behavioral information.
Personal Data Provided by You: When you voluntarily provide such data during your interactions with our services, we collect it. This may happen when you contact us with inquiries, respond to our surveys, register for access to our Services, use our Services, or participate in activities on the Services. Data collected may include your name, profile photo, email, birthday, gender, location, hometown, current city/state/country, brands you mention, IP address, topics/keywords you use, your social post performance, contact preferences, and passwords.
Social Media Data: When you provide us access to your social media accounts, we collect necessary information to enable our Services to access that Social Media Service. We will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below if you choose to register using your existing social media account details.
Application Data: If you use our application(s), we may also collect geolocation information, mobile device access, mobile device data, and push notifications if you choose to provide us with access or permission.
Personal Data Obtained from Other Sources: We collect information about you from publicly accessible sources or from other public sources, including Social Media Services, and third-party influencer databases and platforms.
Personal Data Collected on Behalf of Brands: We collect information about influencers with whom Brands engage on Social Media Services under the direction of our Brands. If you are a User of one of our Brands and would no longer like to be contacted by one of our Brands that use our Services or you would like to access, correct or request deletion of your data, please contact the Brand that you interact with directly.
Passively Collected Data: When you interact with our Services, we may passively collect certain types of information through automatic data collection tools including cookies, pixel tags, web beacons, embedded web links, and similar technology.
Sensitive Information: We process sensitive information about a person's sex life or sexual orientation, information revealing race or ethnic origin, political opinions, and religious or philosophical beliefs only when necessary, with your consent, or as permitted by law.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument.
Information Automatically Collected: We automatically collect certain information when you visit, use, or navigate the Services, including device and usage information, log and usage data, device data, and location data.
Information Collected From Other Sources: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources to enhance our ability to provide relevant marketing, offers, and services to you.
Remember, the manner in which Social Media Services use, store, and disclose your information is governed by their own policies, and we shall not have any liability or responsibility for the privacy practices or other actions of Social Media Services. All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
2. Our Use and Processing of Your Personal Data
2.1 Provision of CrowdCover Services
We use your Personal Data to provide Brands with access to the CrowdCover Services. This data processing is a necessary part of our contractual obligations with our Brands.
2.2 Legitimate Business Interests
We process your Personal Data for certain legitimate business interests, including:
Responding to Brands' or Users' inquiries, fulfilling requests for products and services, and addressing comments, feedback, or questions.
Facilitating the interaction between our Brands and Users.
Personalizing the content you see based on information about your use of the CrowdCover Services, which we obtain through cookies and other technologies.
Sending administrative information regarding the CrowdCover Services, as well as changes to our terms, conditions, and policies.
Analyzing usage of the CrowdCover Services and providing, maintaining, and improving their content and functionality.
Retaining basic data to identify you and prevent further unwanted processing if you request us to delete your data.
Preventing fraud, criminal activity, or misuse of the CrowdCover Services, and ensuring the security of our IT systems, architecture, and networks.
Complying with legal obligations and processes, and protecting our rights, privacy, safety, or property, and/or those of our affiliates, you, or other third parties.
We may contact you about services or products we believe will interest you. If required by law, we will only send you marketing information if you consent to us doing so when you provide us with your Personal Data. You may opt out of receiving such emails by following the instructions in each promotional email we send you. If at any time you do not wish to receive future marketing communications, please contact us (refer to the “Contact Us” section below).
2.4 Processing Your Information
We process your personal information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent, including:
Facilitating account creation and authentication and managing user accounts.
Delivering and facilitating delivery of services to the user.
Responding to user inquiries and offering support.
Sending administrative information about our products and services, and changes to our terms and policies.
Fulfilling and managing your orders, payments, returns, and exchanges made through the Services.
Enabling user-to-user communications.
Requesting feedback and contacting you about your use of our Services.
Sending marketing and promotional communications in accordance with your marketing preferences.
Delivering targeted advertising personalized to your interests and location.
Protecting our Services, including fraud monitoring and prevention.
Identifying usage trends and improving our Services based on those trends.
Determining the effectiveness of our marketing and promotional campaigns.
Processing your information when necessary to protect an individual's vital interests.
For more information on how to opt-out or modify your marketing preferences, please see the "WHAT ARE YOUR PRIVACY RIGHTS?" section below.
3. Data Retention
In the case where you have opted to receive marketing communications from us, we will maintain records of your marketing preferences until you decide to opt out of these communications, in accordance with our policies.
Given these considerations, we aim to determine the most appropriate retention period for your Personal Data. By doing this, we ensure the careful and prudent handling of your information, meeting the criteria and demands of our services, and abiding by all relevant legal requirements.
5. Social Media Login
You have the option to register or log in to our Services using your social media accounts, such as Facebook or Twitter. If you choose to do so, we may receive certain profile information from your social media provider, including your name, email address, friends list, and profile picture. Additional permissions related to your account, such as friends, check-ins, and likes, may also be requested.
The information we receive will only be used for the purposes described in this privacy notice or as otherwise stated on our Services. Please note that we do not control the use of your personal information by your social media provider. We recommend reviewing their privacy notice to understand how they collect, use, and share your information and how you can manage your privacy settings on their platforms.
When accessing Social Media Services through our CrowdCover Services, your information, including Personal Data, will be shared with those Social Media Services. The privacy policies and terms of service of the respective Social Media Services providers will govern the information you share with them, and not our own policies and procedures. You may have the ability to adjust your privacy settings on these Social Media Services to control the disclosure of information to other entities, including CrowdCover.
6. Security and Data Protection
At CrowdCover, we take the security of your Personal Data seriously and strive to protect it from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We have implemented reasonable and appropriate technical and organizational security measures to safeguard the Personal Data provided via the CrowdCover Services. These measures are regularly assessed and improved in line with technological advancements in the field.
However, it's important to note that no Internet or email transmission is ever completely secure or error-free. While we take precautions to protect your information, we cannot guarantee the security of information transmitted to or from the CrowdCover Services, including via email. Therefore, it's crucial to exercise caution when sharing Personal Data with us through the Internet or email.
Please be aware that we cannot control the actions of other Users with whom you may choose to share information. We cannot guarantee that information or content posted by a User on the CrowdCover Services will not be viewed by unauthorized individuals. We are not responsible for the circumvention of any privacy settings or security measures on the CrowdCover Services or Social Media Services.
While we strive to protect your personal information, we want to emphasize that no electronic transmission or storage method is 100% secure. Therefore, the transmission of personal information to and from our Services is done at your own risk. We recommend accessing the Services within a secure environment and taking necessary precautions to protect your information.
This section outlines the privacy rights granted to California residents under the California Consumer Privacy Act (CCPA) and provides information on how we collect, use, and disclose Personal Information.
Personal Information Collection and Disclosure
We collect various categories of Personal Information, as detailed in the "Information We Collect" section above. This includes identification information, demographic information, online activity information, and commercial information. We collect this information from you, our partners, analytics providers, vendors, and as otherwise described in the "Information We Collect" section.
The purposes of collection and disclosure of Personal Information are described in the "Our Use of Your Personal Data" and "Our Disclosure of Your Personal Data" sections above.
In the past 12 months, we have disclosed all categories of Personal Information for a business purpose to service providers and as described in the "Our Disclosure of Your Personal Data" section. We do not sell your Personal Information for monetary compensation, but certain sharing of your information may be considered a "sale" under the broad definition of the CCPA.
California Privacy Rights
Under the CCPA, California residents have the following privacy rights:
Right to know what Personal Information we have collected and how we have used and disclosed it.
Right to request deletion of Personal Information.
Right to opt out of the sale of Personal Information.
Right to be free from discrimination for exercising privacy rights.
California residents also have the right, under California Civil Code Section 1798.83, to request information about the categories of Personal Information disclosed to third parties for their direct marketing purposes in the previous year.
To exercise these rights, California residents can contact us by emailing firstname.lastname@example.org
Verification: We may require you to verify your identity before processing your request to protect your Personal Information from unauthorized access or deletion. If you are using an authorized agent, they must provide written permission and you may be required to verify your identity independently.
Financial Incentives: We may offer financial incentives or price differences related to the retention or sale of Personal Information. If participating in such incentives, you can withdraw at any time.
Contact Information: For any inquiries or complaints regarding your privacy rights, please email email@example.com
Shine The Light Law: California residents can request information about categories of Personal Information disclosed to third parties for direct marketing purposes and the names and addresses of such third parties under California Civil Code Section 1798.83. Please submit requests in writing using the contact information provided below.
If you are a California resident under 18 years of age and have a registered account with our Services, you can request the removal of publicly posted data by contacting us using the email associated with your account and stating that you reside in California. Please note that some data may not be completely removed from all systems due to backups and other purposes.
CCPA Privacy Notice
This section provides information on the categories of Personal Information collected, how it is used and shared, and your rights as a California resident. It also explains our data collection and sharing practices and provides contact information for inquiries.
Categories of Personal Information collected include identifiers, personal information listed in the California Customer Records statute, protected classification characteristics, commercial information, internet or network activity information, geolocation data, professional or employment-related information, and inferences drawn from personal information.
We may disclose your personal information to service providers and use it for our own business purposes. We do not sell personal information for monetary compensation, but certain sharing of information may be considered a "sale" under the CCPA.
You have the right to request deletion and to know certain information about the collection and sale of your Personal Information. We may need to verify your identity before processing your request.
You also have the right to object to processing, request correction of your personal data, and designate an authorized agent to make a request on your behalf.
Financial incentives may be offered in exchange for the retention or sale of personal information, and you can withdraw from such incentives at any time.
When significant changes are made, we will, in our sole discretion unless required by law, provide a prominent notice on the homepage of our website or notify you at the email address we have on file for your account, giving you an opportunity to review the changes before they take effect. If necessary, we may also directly send you a notification about these changes.
We strive to provide notifications to Users in a timely manner but cannot be held responsible for lost or late notifications. We encourage you to review this policy periodically, and especially before you provide any Personal Data, to stay informed about how we are protecting your information.
9. Contact Us